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BetaTalk - The Renewable Energy and Low Carbon Heating Podcast
BetaTalk is the recent winner of the British Renewable Energy Awards 2020 communication category “which recognises an organisation who has done most to enhance awareness or championed positive change for renewables or clean technology with key opinion formers: parliament, government or the public”Nathan Gambling known as BetaTeach on Twitter discusses energy and the transition to low carbon technologies such as solar thermal and heat pumps with some of the best renewable engineers. He is uniquely known in the industry for spotting the exceptionally high talented heating engineers who are out at the coal face doing their bit to decarbonise our homes and buildings.
BetaTalk - The Renewable Energy and Low Carbon Heating Podcast
The Ideal Experience for a Heat Pump Customer
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Nathan Gambling BetaTeach
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Season 9
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Episode 9
In this episode Nathan chats to Paul Eastwood, Head of Energy Systems Planning at OFGEM and the past Senior Climate and Energy Advisor at the Foreign, Commonwealth and Development Office.
Also joining the heat pump conversation is engineer Barry Sharpe from Renewable Heat
The discussion focuses on what an ideal customer journey is. Paul has had a heat pump system after Nathan recommended Barry to him. The episode questions if Paul's experience could have been better with the hope engineers may gain some useful insight.
Topics covered are:
- Heat loss assessments and independent assessments.
- Securing quotes for heat pump installations
- Install options
- Heat pump controls and operations
- Heat pump servicing
- Why do heat pump installs cost more than boiler installations
This was one of Nathan's favourite recordings and he would like to note that Paul is speaking in a personal capacity and not on behalf of any employer.
Please enjoy the episode.